Build Lasting Relationships with Clients ~ By Ronna Denny

Build Lasting Relationships with Clients ~ By Ronna Denny

Clients are the bread and butter of what we do in this industry. One may argue that clients share a space with employees as our most important assets. Knowing their importance, how do we build and maintain strong, lasting relationships with our clients? COMMUNICATION...
Tips to Prevent Virtual Office Breakdowns

Tips to Prevent Virtual Office Breakdowns

It has been a year since most of us abruptly left our corporate offices and set up our home “office”. We left behind our desk chair, the slightly stale breakroom popcorn, and fluorescent lighting. However, what we did not leave behind were our office-centric...
Understanding Unhappy Patients Makes Hospitals Better for Everyone

Understanding Unhappy Patients Makes Hospitals Better for Everyone

by Senem Guney, Zach Childrers, and Thomas H. Lee “Happy families are all alike; every unhappy family is unhappy in its own way.” With that opening line in Anna Karenina, Tolstoy began his exploration of the marriages and relationships in nineteenth-century Russia. As...