Scrutiny on Information Security Increases

Scrutiny on Information Security Increases

Collection agencies possess a plethora of data about their client’s customers who have past-due accounts. Protecting that data is essential. Consumers expect it, clients demand it, and regulators require it. “Recent insurance renewals are requesting more...
How to Hear and Be Heard

How to Hear and Be Heard

Have you ever been in a brainstorming session or a meeting and felt like someone placed you on mute? Have you ever felt like you are constantly interrupted when you speak or that people talk over you? It is not pleasant, and can leave you feeling frustrated,...

Build Lasting Relationships with Clients ~ By Ronna Denny

Clients are the bread and butter of what we do in this industry. One may argue that clients share a space with employees as our most important assets. Knowing their importance, how do we build and maintain strong, lasting relationships with our clients? COMMUNICATION...
Preparing for 2021

Preparing for 2021

One of the most eventful years of our lifetime is coming to an end, and I am unsure whether to breathe a sigh of relief or gather my armor. Predicting the future is often a guessing game, so instead, let’s work on preparation. As we near the end of 2020, there...
How to Lead in Times of Crisis

How to Lead in Times of Crisis

Crisis. It’s a word connected to what some people are experiencing in tandem with the pandemic. It’s also a word connected to what managers and our employees, as humans, experience in the workplace during our careers. As managers, how do we assist our...