


How to Hear and Be Heard
Have you ever been in a brainstorming session or a meeting and felt like someone placed you on mute? Have you ever felt like you are constantly interrupted when you speak or that people talk over you? It is not pleasant, and can leave you feeling frustrated,...Clearing the Air – How to handle a toxic employee
Originally Published in Collector MagazineBuild Lasting Relationships with Clients ~ By Ronna Denny
Clients are the bread and butter of what we do in this industry. One may argue that clients share a space with employees as our most important assets. Knowing their importance, how do we build and maintain strong, lasting relationships with our clients? COMMUNICATION...
Preparing for 2021
One of the most eventful years of our lifetime is coming to an end, and I am unsure whether to breathe a sigh of relief or gather my armor. Predicting the future is often a guessing game, so instead, let’s work on preparation. As we near the end of 2020, there...