Build Lasting Relationships with Clients ~ By Ronna Denny

Build Lasting Relationships with Clients ~ By Ronna Denny

Clients are the bread and butter of what we do in this industry. One may argue that clients share a space with employees as our most important assets. Knowing their importance, how do we build and maintain strong, lasting relationships with our clients? COMMUNICATION...
Preparing for 2021

Preparing for 2021

One of the most eventful years of our lifetime is coming to an end, and I am unsure whether to breathe a sigh of relief or gather my armor. Predicting the future is often a guessing game, so instead, let’s work on preparation. As we near the end of 2020, there...
How to Lead in Times of Crisis

How to Lead in Times of Crisis

Crisis. It’s a word connected to what some people are experiencing in tandem with the pandemic. It’s also a word connected to what managers and our employees, as humans, experience in the workplace during our careers. As managers, how do we assist our...
Human Error

Human Error

Everyone makes mistakes. We’ve all heard that statement, and yet when we make a mistake at work, we often panic. What should we do in this situation? Should we correct the error and bring it to someone’s attention, or should we walk away, hoping others...
New Managers

New Managers

We try to provide  opportunities for growth within our organizations. In this article we will look at what a brand-new supervisor or manager might need to be successful in their new role. In an optimal situation, you would have been able to provide them with training...
Disclaimers

Disclaimers

If you’ve been in this industry even for a brief period, you know that the only thing constant is change. While the Fair Credit Reporting Act (FCRA) and the Fair Debt Collection Practices Act (FDCPA) generally dictate the direction of our business, decisions made in...