Scrutiny on Information Security Increases
Collection agencies possess a plethora of data about their client’s customers who have past-due accounts. Protecting that data is essential. Consumers expect it, clients demand it, and regulators require it. “Recent insurance renewals are requesting more...
How to Hear and Be Heard
Have you ever been in a brainstorming session or a meeting and felt like someone placed you on mute? Have you ever felt like you are constantly interrupted when you speak or that people talk over you? It is not pleasant, and can leave you feeling frustrated,...Clearing the Air – How to handle a toxic employee
Originally Published in Collector MagazineBuild Lasting Relationships with Clients ~ By Ronna Denny
Clients are the bread and butter of what we do in this industry. One may argue that clients share a space with employees as our most important assets. Knowing their importance, how do we build and maintain strong, lasting relationships with our clients? COMMUNICATION...