Build Lasting Relationships with Clients ~ By Ronna Denny

Build Lasting Relationships with Clients ~ By Ronna Denny

Clients are the bread and butter of what we do in this industry. One may argue that clients share a space with employees as our most important assets. Knowing their importance, how do we build and maintain strong, lasting relationships with our clients? COMMUNICATION...
Tips to Prevent Virtual Office Breakdowns

Tips to Prevent Virtual Office Breakdowns

It has been a year since most of us abruptly left our corporate offices and set up our home “office”. We left behind our desk chair, the slightly stale breakroom popcorn, and fluorescent lighting. However, what we did not leave behind were our office-centric...
Understanding Unhappy Patients Makes Hospitals Better for Everyone

Understanding Unhappy Patients Makes Hospitals Better for Everyone

by Senem Guney, Zach Childrers, and Thomas H. Lee “Happy families are all alike; every unhappy family is unhappy in its own way.” With that opening line in Anna Karenina, Tolstoy began his exploration of the marriages and relationships in nineteenth-century Russia. As...
Company Culture Is Everyone’s Responsibility by Denise Lee Yohn

Company Culture Is Everyone’s Responsibility by Denise Lee Yohn

Here’s how organizational culture might have been handled in the past: The CEO commissions the Human Resources department to produce an effective company culture. HR designs a campaign to tout a mission statement and core values that the CEO and senior management...
Collected Thoughts Monthly – Issue 06

Collected Thoughts Monthly – Issue 06

Collected Thoughts Monthly – March 31, 2021 – Issue 06 Upcoming Events CCI’s next Wednesday Webinar will be on May 26, 2021, at 10:00 a.m. Save the date! Colorado HFMA – 2021 Virtual Spring Symposium is scheduled for April 21st through the...
Does Your Company Lurch from Crisis to Crisis?

Does Your Company Lurch from Crisis to Crisis?

I recently sat in on an executive team meeting during which they were dealing with a crisis — a major customer shipment had been botched. The team was in triage mode to minimize the damage, make amends with the customer, and get things back on track. By the end of the...