11th Circuit Holds Transmitting Data to Mail Vendor is Unauthorized Third-Party Disclosure
Written by: Missy Meggison General Counsel & Editor The iA Institute Last month, insideARM reported that in the case of Hunstein v. Preferred Collection & Mgmt. Servs., No. 8:19-cv-983 (M.D. Fla. Oct. 29, 2019), the 11th Circuit Court of Appeals heard oral...
Six Things Creditors Should Know About the New Federal Debt Collection Rule
Nearly five years after starting rulemaking efforts, the Consumer Financial Protection Bureau (“CFPB”) has finalized part one and part two of its debt collection rule under the federal Fair Debt Collection Practices Act (“FDCPA”).[1] The federal rule (known as...
Tips to Prevent Virtual Office Breakdowns
It has been a year since most of us abruptly left our corporate offices and set up our home “office”. We left behind our desk chair, the slightly stale breakroom popcorn, and fluorescent lighting. However, what we did not leave behind were our office-centric...
Understanding Unhappy Patients Makes Hospitals Better for Everyone
by Senem Guney, Zach Childrers, and Thomas H. Lee “Happy families are all alike; every unhappy family is unhappy in its own way.” With that opening line in Anna Karenina, Tolstoy began his exploration of the marriages and relationships in nineteenth-century Russia. As...
Talking Points: Successful Consumer Communications Strike the Right Balance Between Care & Collecting
Theodore Roosevelt once said, “The most important single ingredient in the formula of success is knowing how to get along with people.” The exact date of this quote is unclear; nevertheless, it has stood the test of time. With that said, as a collector,...
Company Culture Is Everyone’s Responsibility by Denise Lee Yohn
Here’s how organizational culture might have been handled in the past: The CEO commissions the Human Resources department to produce an effective company culture. HR designs a campaign to tout a mission statement and core values that the CEO and senior management...
Collected Thoughts Monthly – Issue 06
Collected Thoughts Monthly – March 31, 2021 – Issue 06 Upcoming Events CCI’s next Wednesday Webinar will be on May 26, 2021, at 10:00 a.m. Save the date! Colorado HFMA – 2021 Virtual Spring Symposium is scheduled for April 21st through the...