Regulatory Changes You Need to Know
Build Lasting Relationships with Clients ~ By Ronna Denny
Clients are the bread and butter of what we do in this industry. One may argue that clients share a space with employees as our most important assets. Knowing their importance, how do we build and maintain strong, lasting relationships with our clients? COMMUNICATION...
11th Circuit Holds Transmitting Data to Mail Vendor is Unauthorized Third-Party Disclosure
Written by: Missy Meggison General Counsel & Editor The iA Institute Last month, insideARM reported that in the case of Hunstein v. Preferred Collection & Mgmt. Servs., No. 8:19-cv-983 (M.D. Fla. Oct. 29, 2019), the 11th Circuit Court of Appeals heard oral...
Six Things Creditors Should Know About the New Federal Debt Collection Rule
Nearly five years after starting rulemaking efforts, the Consumer Financial Protection Bureau (“CFPB”) has finalized part one and part two of its debt collection rule under the federal Fair Debt Collection Practices Act (“FDCPA”).[1] The federal rule (known as...
Tips to Prevent Virtual Office Breakdowns
It has been a year since most of us abruptly left our corporate offices and set up our home “office”. We left behind our desk chair, the slightly stale breakroom popcorn, and fluorescent lighting. However, what we did not leave behind were our office-centric...Understanding Unhappy Patients Makes Hospitals Better for Everyone
by Senem Guney, Zach Childrers, and Thomas H. Lee “Happy families are all alike; every unhappy family is unhappy in its own way.” With that opening line in Anna Karenina, Tolstoy began his exploration of the marriages and relationships in nineteenth-century Russia. As...
Talking Points: Successful Consumer Communications Strike the Right Balance Between Care & Collecting
Theodore Roosevelt once said, “The most important single ingredient in the formula of success is knowing how to get along with people.” The exact date of this quote is unclear; nevertheless, it has stood the test of time. With that said, as a collector,...
How 3 Hospitals Developed COVID-19 Vaccine Programs to Suit their Unique Needs Amid Questions About Costs & Supplies
As healthcare stakeholders from the federal government on down scramble to implement a mass vaccination program, hospitals are working to fulfill their role in the process of getting the COVID-19 vaccine into people’s arms. Yet the recent experiences of three...