Talking Points: Successful Consumer Communications Strike the Right Balance Between Care & Collecting
Theodore Roosevelt once said, “The most important single ingredient in the formula of success is knowing how to get along with people.” The exact date of this quote is unclear; nevertheless, it has stood the test of time. With that said, as a collector,...
How 3 Hospitals Developed COVID-19 Vaccine Programs to Suit their Unique Needs Amid Questions About Costs & Supplies
As healthcare stakeholders from the federal government on down scramble to implement a mass vaccination program, hospitals are working to fulfill their role in the process of getting the COVID-19 vaccine into people’s arms. Yet the recent experiences of three...
Company Culture Is Everyone’s Responsibility by Denise Lee Yohn
Here’s how organizational culture might have been handled in the past: The CEO commissions the Human Resources department to produce an effective company culture. HR designs a campaign to tout a mission statement and core values that the CEO and senior management...
Collected Thoughts Monthly – Issue 06
Collected Thoughts Monthly – March 31, 2021 – Issue 06 Upcoming Events CCI’s next Wednesday Webinar will be on May 26, 2021, at 10:00 a.m. Save the date! Colorado HFMA – 2021 Virtual Spring Symposium is scheduled for April 21st through the...
Does Your Company Lurch from Crisis to Crisis?
I recently sat in on an executive team meeting during which they were dealing with a crisis — a major customer shipment had been botched. The team was in triage mode to minimize the damage, make amends with the customer, and get things back on track. By the end of the...501(r) Impact on Collections & Bad Debt Recovery
Zoom Fatigue: Four Causes, and Solutions for Leaders to Know
Zoom and other online conferencing platforms can be psychologically tiring, researchers found in the first study to deconstruct Zoom published Feb. 24 in Technology, Mind and Behavior. Researchers dissected Zoom and assessed it on its individual technical aspects....
Avoid Getting Blindsided: Turn Your Managers
If you have managers or supervisors below you, it’s important to bring awareness to how your managers are leading. I’ve worked with many senior leaders blindsided by toxic behavior that eventually led to litigation, simply because they thought their managers...