CollectionCenter, Inc. offers a full range of accounts receivable management services which can be customized to suit your specific needs. As a full-service collection agency, we’ve helped thousands of companies efficiently manage and recover their outstanding balances. The sectors we service include: healthcare, finance, commercial, retail, education, municipal and government.
Pre-placement analysis provides your company with access to information needed to make the best decision on handling of accounts. This service does not place the account for collection; we do not send any notices or make any collection calls. Once accounts are added to our database, we will give the accounts a proprietary score. This score provides your organization with predicted recovery tiers. The ranked tiers may assist you in making the decision to keep the account in house, refer to a full-service collection agency or review for write-off. The score may also assist you in identifying accounts for financial assistance review.
Outsource your accounts that are within 90 days from the determination of self-pay. Our staff will contact the consumer and set-up payment arrangements according to your guidelines. Once a satisfactory payment arrangement has been established, the account transfers to the appropriate payment plan management system – Healthcare Payment Systems, which is 501r compliant or E-Z Payment Plan. We will then monitor to ensure timely payments are made.
Payment Plan Management
Healthcare Payment Systems and E-Z Payment Plan, Inc.
CollectionCenter, Inc. can help your business office by maintaining your payment arrangements. Your company can choose to set up the payment arrangements and then transfer the accounts to CCI for management or you can allow our staff to make arrangements according to your guidelines. CCI has specially trained staff dedicated to handling payment plan accounts on behalf of your organization. These specialists ensure that your consumer understands the accounts are not in collections.
Automated Contact Service
Automated Contact Service
Automated Contact Services, sometimes referred to as a pre-collection service, which allows your organization to offer additional opportunities for your consumers to pay prior to turning an account for bad debt recovery. This 30-day service is a flat fee per account placed and is designed to maximize recoveries from consumers who are motivated by third party contact. If payment is not received during the 30-day period, the account transfers to Bad Debt Recovery. Upon placement with Automated Contact Services, a notice including your name, phone number and the balance of the account is mailed to your consumer. The notice directs them to contact your office and resolve the account.
Bad Debt Recovery
Bad Debt Recovery
Collection Preparation – Your account is scored to aid in prioritization and additional information (address, phone, employment) is added to the account. The placement file is cross-referenced against our database, as we often have updated information from another placement.
Account Review – Your account is reviewed to ensure it is worked by the appropriate specialists. This review allows for the best placement to ensure the best recovery. Specialists may include collectors, skip tracers, or legal staff.
Dispute Resolution – Should the consumer dispute your account, we follow all federally mandated rules and processes. These processes include validating the debt and sending available proof of the debt to your consumer.
Collection Work – Accounts are placed for daily work by our production staff, often with the help of messaging or dialing systems (when allowed by contract or permission).
Legal Work – If payment in full or a promise to pay are not reached, your account may be reviewed for possible pursuit of legal remedy. Once authorized, our attorney sends a letter to the consumer, informing the consumer the account is being reviewed for legal action. Should the account be approved and qualify for legal action, a complaint may be served to the consumer and filed with the court seeking Judgment. Post-judgment remedies may include payment plans, garnishment, and debtor exams.
Additional Information Research – Our skiptracing specialists use several resources to locate updated addresses, contact information, and assets that may be used to provide updated contact information during collection work and assets for post-judgment remedies.
Re-Work – Accounts are placed here when initial efforts were unsuccessful. Periodic notices, automated messages, and automated dialers, when authorized, will be used to continue contact attempts. There is also periodic skip tracing for new addresses and phone numbers, which could lead to a return to collection or legal work.
Additional Services – CollectionCenter, Inc. can file bankruptcy claims, estate claims and medical liens (where state law allows) or assignment of proceeds on your behalf. CCI has collectors specifically trained to work with attorneys representing your consumers.
Consumers' please contact:
Email: Resolution Center
Creditors with an existing relationship, please contact:
Creditors interested in our services, please contact: