CollectionCenter, Inc. offers a full range of accounts receivable management services which can be customized to suit your specific needs. As a full-service collection agency, we’ve helped thousands of companies efficiently manage and recover their outstanding balances. The sectors we service include: healthcare, finance, commercial, retail, education, municipal and government.
Pre-placement analysis provides our clients with access to information needed to make the best decision on handling of accounts. This service does not place the account for collection; we do not send any notices or make any collection calls on these accounts. Once accounts are added to our database, we will give the accounts a proprietary score. This score provides you with information on which next step may be best. The proprietary score may assist you in making the decision to keep the account in house, refer to a full-service agency, or review for write-off. The score may also assist you in identifying accounts for charity review.
Outsource your accounts that are within 90 days from the determination of self-pay. Our staff will contact the consumer and set up payment arrangements according to your guidelines. Once a satisfactory payment arrangement has been established, the account is placed in the appropriate payment plan management system. We will then monitor to ensure timely payments are made.
Payment Plan Management
Healthcare Payment Systems and E-Z Payment Plan, Inc.
CollectionCenter, Inc. can help your business office by maintaining your payment arrangements. You can choose to set up the payment arrangements yourself and then transfer the accounts to CCI for management, or allow us to make arrangements according to your guidelines. We have specially trained staff dedicated to handling payment plan accounts on behalf of your organization. These specialists ensure that the consumer understands the accounts are not in collections.
Automated Contact Service
Automated Contact Service
Automated Contact Systems is a pre-collection service that allows clients to offer additional opportunities for consumers to pay prior to turning an account for bad debt recovery. This is a 30-day service and is a flat fee per account placed. If payment is not received during the 30-day period, the account automatically moves to CollectionCenter, Inc.’s Bad Debt Recovery. Upon placement with Automated Contact Services, a notice with your name, your phone number, and balance due is mailed to your consumer. The notice directs them to contact your office and resolve the account.
Bad Debt Recovery
Bad Debt Recovery
Collection Preparation – The account is scored to aid in prioritization and additional information (address, phone, employment) is added to the account. The placement file is cross-referenced against our database, as we often have updated information from another placement.
Account Review – The account is reviewed to ensure it is worked by the appropriate specialists. This review allows for the best placement to ensure recovery. Specialists may include collectors, skip tracers, or legal staff.
Dispute – If the consumer disputes the account, we follow all federally mandated processes. These processes include validating the debt and sending available proof of the debt to the consumer.
Collection Work – Accounts are placed for daily work by our production staff, often with the help of messaging or dialing systems (when allowed by contract or permission). This process often results in a promise to pay.
Legal Work – If payment in full or a promise to pay are not reached in collection work, the account may be reviewed for the legal process. Once authorized, our attorney sends a letter to the consumer, informing the consumer the account is being reviewed for legal action. Should the account be approved and qualify for legal action, a complaint may be served to the consumer and filed with the court seeking Judgment. Post-judgment remedies may include payment plans, garnishment, and debtor exams.
Skip Tracing – Our skip tracing specialists use several resources to locate updated addresses, contact information, and assets that may be used to provide updated contact information during collection work and assets for post-judgment remedies.
Re-Work – Accounts placed here may not have qualified or been approved for legal actions. Periodic notices, automated messages, and automated dialers (when allowed by contract or permission) will be used to continue contact attempts. There is also periodic skip tracing for new addresses and phone numbers, which could lead to a return to collection or legal work.
Additional Services – CollectionCenter, Inc. can also file bankruptcy claims and estate claims on your behalf.
Consumers' please contact:
Email: Resolution Center
Creditors with an existing relationship, please contact:
Creditors interested in our services, please contact: